Are your products organic?
Yes, at GhenOrganics, we prioritize using certified organic ingredients in all our products. We carefully source them from trusted suppliers to meet the highest standards of quality and purity. Our goal is to provide natural, wholesome options that promote your health and wellness, free from harmful chemicals and additives.
How long will it take to receive my order?
Domestic Shipping: For orders within South Africa, standard shipping typically takes 3-7 business days. We also offer expedited shipping, which delivers in 1-3 business days for faster service.
Can I use your products if I’m pregnant or breastfeeding?
Yes, many of our products are safe to use during pregnancy and breastfeeding, as they contain natural and organic ingredients. However, please consider the following:
Consult Your Healthcare Provider: Always check with your healthcare provider before using any new skincare or wellness products during pregnancy or breastfeeding, especially if you have specific concerns or conditions.
Check Product Labels: Read the labels and product descriptions for any specific warnings or recommendations related to pregnancy and breastfeeding.
Avoid Certain Ingredients: Certain ingredients, such as essential oils (e.g., rosemary, clary sage, peppermint), retinoids, and salicylic acid, may not be suitable during pregnancy. Check the ingredient list carefully and avoid these substances unless approved by your healthcare provider.
Perform a Patch Test: Hormonal changes during pregnancy can make skin more sensitive. Test the product by applying a small amount to a small area of skin and wait 24 hours to check for any adverse reactions.
Use Gentle, Hydrating Products: Opt for gentle, hydrating products free from harsh chemicals or fragrances, as your skin may be more sensitive during this time.
At GhenOrganics, we strive to create safe, effective products for every stage of life. If you have concerns about using our products while pregnant or breastfeeding, don’t hesitate to reach out to our customer service team for more guidance.
Are your products safe for children?
Yes, many of our products are safe for children, thanks to our use of natural, gentle, and organic ingredients. However, children’s skin can be more sensitive than adults, so we recommend the following precautions:
Check Product Labels: Always review the product labels for any age-specific recommendations or warnings.
Patch Test First: Before applying a new product to your child, perform a patch test by applying a small amount on a small area of their skin. Wait 24 hours to check for any adverse reactions.
Consult with a Pediatrician: If you're unsure about a product’s suitability for your child, it’s best to consult with your pediatrician or healthcare provider.
Avoid Certain Ingredients: Some essential oils and strong botanicals may not be suitable for young children. Always check the ingredient list and avoid products with strong essential oils or other intense ingredients that could irritate a child’s delicate skin.
We are committed to transparency and ensuring the safety of all our products. If you have specific questions or concerns, feel free to contact our customer service team.
What ingredients do you use in your products?
We use a variety of organic plant extracts and natural ingredients in our products. Our focus is on harnessing the power of nature to deliver effective, nourishing skincare and wellness solutions.
How should I store my products?
To maintain the effectiveness of your GhenOrganics products, please follow these storage guidelines:
Store in a Cool, Dry Place: Keep your products in a cool, dry environment, away from direct sunlight, heat, and moisture, to preserve their potency.
Seal Tightly: Ensure that all containers are tightly sealed after use to protect the products from air and moisture, which can degrade their quality.
Avoid Refrigeration: Most of our products do not require refrigeration unless stated otherwise on the product label. Room temperature storage is usually sufficient.
Use Clean Hands or Utensils: For products in jars or tubs, always use clean hands or utensils to avoid contaminating the product with bacteria.
Follow Specific Instructions: Some products may have unique storage needs outlined on their labels. Please follow these instructions to ensure the best performance.
By following these simple storage tips, you can ensure that your GhenOrganics products remain effective and safe to use for as long as possible.
What is your return and refund policy?
We accept returns only if the product is damaged or defective upon delivery. You must notify us within 7 days of receiving your order. Returned items must be unused, in original packaging, and include proof of purchase.
Due to the nature of our wellness products, we do not accept returns for opened or used items unless they were damaged during shipping.
If your return is approved, you may choose a refund, store credit, or product exchange. Refunds are processed within 7–10 business days after we receive and inspect the returned item.
For full details, please read our
Return & Refund Policy page.